30-Day Hassle-Free Return & Refund Policy

Last Updated: July 17, 2026

At Eclat Wear, your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, we'll make it right with our 30-Day Hassle-Free Guarantee.

30-Day Hassle-Free Guarantee

You may request a return, replacement, or refund within 30 days of receiving your order if:

• Your item arrived damaged.
• Your item is defective.
• You received the wrong product, size, or colour.

To start a claim, email eclatwear.co.za@gmail.com with:

• Your order number.
• A brief description of the issue.
• Clear photos of the item and packaging.

Refunds & Replacements

Once we review and approve your claim, we will either:

• Send you a replacement at no extra cost, or
• Issue a full refund to your original payment method.

Approved refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

What's Not Covered

For hygiene and safety reasons, we cannot accept returns or issue refunds if:

• You changed your mind after purchase.
• The incorrect size was ordered.
• The item has been worn, washed, altered, or damaged after delivery.
• Original tags have been removed.

Contact Us

If you need assistance, we're here to help.

Email: eclatwear.co.za@gmail.com

Our customer support team aims to respond within  24 hours.